Buurtzorg (Netherlands)

Challenge:

Traditional home care felt bureaucratic and inefficient. Jos de Blok and Fritz van der Meer envisioned a better approach.

Purpose:

Deliver high-quality care, enabling elderly patients to live independently for longer.

Impact:

  • Outstanding health outcomes: 40% less care needed, shorter hospital stays.
  • High patient satisfaction: Patients feel empowered and involved in their care.
  • Reduced costs: Buurtzorg operates leaner than traditional providers.
  • Low nurse turnover: Engaged and satisfied nurses create a stable workforce.

Practices Driven by Purpose:

  • Self-Governing Teams: Nurses make decisions, fostering ownership and accountability.
  • Data-Driven Care: Decisions based on facts, not hierarchy, improving outcomes.
  • Patient-Centered: Empowering patients in their care journey.
  • Collaborative Culture: Teams set goals, manage work, and learn from each other.
  • Transparency & Open Communication: Nurses have access to financial data and performance metrics.
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